4/10
Frustrated by the experience. Drove an hour out of our way for the double suite for our large family. When we arrived, they had given our room to another customer (without informing us or asking us if that would be ok) and given us two rooms that did NOT accommodate the number in our party, which they knew in advance. They changed the rooms to give us the beds we needed, but the rooms were not conjoined, which was a hassle. The reason they said they could not give us conjoined rooms was because the room conjoined to one of our rooms was missing a shower curtain, but when we arrived to OUR room, it was missing a shower curtain, and neither of our rooms contained any shower/bath towels. I had to request these. And the front desk clerk delivered a shower curtain to our room after we had all gone to bed.
The pool was cold and old and smelled like rust. I also had to request pool towels because they were completely out. The rinse off shower in the pool area was at least nice.
The rooms were clean and beds and room temp comfortable.
Breakfast had a lot of great variety and something for everyone, so that was positive. And it was promptly served and the server was courteous and helpful.
Still very annoyed by the room change. We specifically drove out of our way because it was the only suite available to accommodate us.
Susan
Hospedou-se por 1 diƔria em jul. de 2025