2/10 - Terrível
Russell
Viagem com a família
27 de nov. de 2024
Pontos negativos: Serviço e funcionários e comodidades
The property itself is fine, the hotel is clean and modern, and it's just a few minutes outside of the main business area in Moab.
However, I recommend steering clear of this place purely based on the staff who were consistently unhelpful here, particularly as someone who booked through Expedia.
Specifically, when I needed to check out early to avoid a large snow storm the staff told me to contact Expedia. I contacted Expedia, who said they needed to call the front desk (literally the people I just talked to) only to have them tell me they couldn't alter the reservation. It felt a little bit money-grabby from the hotel but whatever. So, once I decided to just eat the cost and leave early the staff told me they couldn't check me out because it was an Expedia reservation and to call the front desk later... I called the front desk later and they said they'd already checked me out and to check my email; sure enough there was no email and I had to call again. :sigh:
That they didn't want to tell me to my face that they couldn't give me a refund tells me they're embarrassed about being stingy (as they should be) but the ineptitude around managing reservations will make it so I never return and recommend others stay away, particularly if you're using expedia.
Russell
Hospedou-se por 4 diárias em nov.. de 2024