While the room itself was as expected, this turned out to be the worst hotel experience of our lives. We are a family of five (three kids and a service animal) traveling cross-country, checking in close to 10āÆPM for a quick overnight before an early departure. Instead, we spent the night breathing acetone fumes.
Around 11:15āÆPM, a strong, acidic nail salon smell flooded our room from next door, making my fiancĆ© physically ill. The front desk confirmed a guest was āprofessionallyā doing nails in their room with no ventilation. We were offered a room change, but with three kids finally asleep and a 5āÆAM alarm set, it wasnāt realistic. Towels under the door barely helped as the fumes lingered.
At 12:30āÆAM, I spent 40 minutes on the phone with customer service, only to be told they could āpass a messageā to the owner since this was a partnered hotel. The owner called me around 10āÆAM, hours after we had left with splitting migraines, promising a resolution and to call me back āin an hour or two.ā Itās now been over 20 hours with no response. A āfuture stay creditā was also offered, but weāll never return to Merrillville, making it useless.
Between toxic fumes, yelling neighbors, zero real resolution, and being ignored by management, this was an absolutely miserable experience. Comfort should be embarrassed to have their name on this property.
