The only bad things I can say had to do with the woman who checked us in. She was shaming and berating. When I was told our room wasn't ready at the 3PM reservation time after traveling for 5 hours I said, "Oh huh uh" in disbelief to the gentleman that was helping me. She overheard that one phrase, and pushed the man out of the way and said, "I'll take over." Immediately she began shaming me telling me how rude I was. I was shook & in disbelief. She told me how the man that had started checking me in was new and how "they" weren't used to being met with "oh huh uh" when told rooms aren't ready. That man was unfazed and didn't seem to take what I said wrong at all. She asked me if I'd called in for early check in and I told her that it was after 3 PM, the check-in time on our reservation. She was so adamant that I kept apologizing over and over, to her and to anyone that could have possibly been "harmed" by what I'd thought was an innocent phrase; but, she wouldn't let it go. She seemed to enjoy shaming me. Ultimately she gave us a room that was ready. However, when I got home I checked my credit card statement only to find out she'd charged me at the counter for a reservation I'd already paid for online. Fortunately I was able to reach the front desk manager who was very friendly and reversed the overcharge. That said, with the exception of this mean spirited, unprofessional woman, our stay was nice. The room was clean and the rest of the staff seemed exceptional.
