2/10 - Terrível
Mike H.
11 de jan. de 2025
Pontos negativos: Limpeza
Stay away...COCKROACHES, COCKROACHES, COCKROACHES!!
We encountered cockroaches in the kitchen, master bath, and master bedroom starting on our first full day. We immediately contacted the rental management company and they were slow to respond and delivered terrible service. In speaking to one of their reps, he told me "just spit balling here, but you can try buying some bug spray". We have been coming to Marco for over 25 years and have rented over 20 properties and have never seen a single cockroach. My parents have owned multiple houses in Marco and we know that if treated correctly, you don't have issues with cockroaches. We tried to find another property to move to but were unable to as it was peak time in Marco and everything was booked. This situation caused major distress for our family and led to us having to sleep (not well) with the lights on. In addition, the listing highlights heated pool and spa as one of the main amenities, but we discovered after we checked in that you have to pay extra for this and need to provide 72 hour advance notice to turn it on. We went back to review the listing after the fact and saw that this was buried at the very bottom of the listing under a section called 'dock details'. As a result, we were unable to use the pool and spa during our winter visit, which was a huge disappointment for our kids.
Mike H.
Hospedou-se por 5 diárias em jan. de 2025