4/10 - Insatisfatória
Debby M.
24 de fev. de 2024
Host unavailable
Location of property is amazing. Unit is older and so expect old things such as wall heaters that make noise when running that wake you up at night. The most disappointing thing about our stay was that the dishwasher was marked “out of order” when we arrived. We used VRBO “message host” to communicate with the host to ask when it would be fixed. Unfortunately, the host connected to VRBO is “Vacasa Corporate” and although they replied in a timely manner, all they said was “we have informed our “local Vacasa team” and the “local team” will be in contact with you.” 24 hours later, no local team contacted us. So we send another message and again, Vacasa Corporate responds they will mark an urgent message to the “local team” to contact us immediately. No contact 48 hours later. Long story short, the “local Vacasa team” never contacted us and we were there all week from Mon to Fri and I texted daily so they had plenty of chances. So be warned, if you stay here and need anything fixed, you will only have contact with the “corporate host” who has nothing to do with helping you. The corporate host wouldn’t even provide the local hosts contact info to me. I would not recommend this Vacasa host and I would suggest you stay in a unit that has a different host. We travel to mammoth 2 times a year and have never, ever experienced a situation like this where the host does not ever contact me back. Dishwasher obviously was down all week since the “local host” never contacted me.
Debby M.
Hospedou-se por 4 diárias em fev. de 2024