2/10 - Terrível
Eduardo
23 de jun. de 2023
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Horrible
It was the worst hotel I have ever stayed in. I don't know how it can be considered a hotel, much less a 3 star hotel...for starters it has no mini bar or smoke sensor and this is a mandatory requirement for a 3 star hotel. Location is horrible, installation is deplorable. To begin with, we entered the room and the floor, furniture and doors were all rotten, then we realized why? as soon as I took a shower the room was all flooded. I explained the situation to the reception manager and quickly realized that it was a recurring situation and asked to change rooms, which was not possible. The solution was to send a gentleman from cleaning with a mop and lots of towels to dry the floor.... The door to the room's entrance has a huge gap between the floor, a finger can fit through it, so as you can probably guess, that insulation is horrible. You can hear everything, really everything. Of the two elevators, only one was working for the entire hotel, so we had to wait a long time, then the easiest option was to go down and up 5 floors by stairs ... our reservation included breakfast that always started at 7:30, and we asked if it was possible to prepare a luch box at 7h and they told us yes, and then when we went to pick it up, they said it was no longer possible and we ended up not eating this meal that was paid. The photos do not correspond to reality. The pool is horrible. I wouldn't recommend this hotel even to my worst enemy!
Eduardo
Hospedou-se por 1 diária em jun. de 2023
