This is the best and friendliest staff of any hotel that I've ever stayed at. The staff was also more accessible than at any other hotel that I've stayed at.
Our stay was not problem-free. (Problems sometimes occur at even the best hotels.) However I was particularly impressed that the staff took the problem very seriously, promptly took steps to correct the problem, and did their utmost to make the situation right by us.
The hotel has an unusual and eclectic feel, due to it being a combination of a 2-star hotel and 4-star hotel, with common areas shared by both. It also caters to both a young business crowd, as well as a Madrid tourist crowd.
The decor and amenities seem more geared to the younger side, which set this hotel apart from most others that I've stayed at. My wife and I are distinctly on the older side, and still enjoyed the hotel immensely. I would highly recommend this hotel to anyone, except perhaps families with children. I did not see any children at the hotel, so it might not be a good fit for them.
