Had a suite, there was not enough toilet paper, I asked for more at the reception and it was never delivered to our room. Asked for a late check-out and the guy instead of checking if it was possible, simply said they were booked out, which was a lie, because I went to their website and there were still available suites. Food is TERRIBLE, probably the worst food Iāve ever had at a hotel. Itās super noisy, the bar was open until late with loud music and people screaming, I woke up at 23:40 with the noise, which is really unacceptable since itās supposed to be a 4-star hotel and not a hostel. Last but not least, the card I use in every single trip and had already used in Peru wasnāt working and they said the problem was my card, not their machine, which again wasnāt true cause I used it afterwards and it worked just fine. I had to use my brazilian card and therefore pay taxes for a problem at their machine. Awful experience overall, defitinely not a 4-star, but a 3-star hotel.
