The location of this hotel is perfect for us, near enough to walk to the cluster of casino hotels, away from the massive crowds. We stayed during the golden week holidays, so the city is very crowded.
We are most grateful to David from the concierge team. Wednesday evening we were at the taxi queue in the hotel. it ws dinner time and we waited quite a while. David told us that there's alot of traffic around the hotel, and no taxis will be able to come in, we may be better off getting one from the streets, and he will show us the way. What we didnt expect is that, not only he show us the place by the road to flag a taxi, he waited with us and tried to get a taxi for us! He gave chase when one vacant taxi drove passed us, but the driver is not taking passengers. He then give us alternatives to take the bus to Wynn hotel since there seem to be really no available taxis. He told us not only it is the golden week, there is also Andy Lau's concert happening, so the taxis are mostly at cotai area by now. He checked the arrival times of the bus, ensured that we got into the bus safely then he walked back to the hotel.
This level of help that he extends to us, and we see that he gave to other guests in the hotel, is way over our expectations, he is a GEM!
We will definitely stay at Sofitel when we go Macau next time.
