We made a reservation and after a long day of driving, arrived at the hotel around 8pm to check in. After waiting for about 15 minutes while the young man at the desk tried to find our reservation, we were told they couldn't accommodate us. When I pressed as to why, we were told they were sold out. We were told that my credit card would be credited the charge right away. Needless to say, we had to drive for another half hour to find a hotel, my card was charged and calls to the property didn't help, and I finally had to work it out via Expedia.
