2/10
When I checked into the room I was told it was a smoking room. When I protested and asked for non smoking I was told there was no non smoking room available so I checked in thinking I had no other option. When my husband and I went to the room it smelled awful. My husband went to talk to the staff and they lied and told him they had offered a cancellation and I had refused and now that I had already checked un they couldn’t cancel the booking or exchange the room. We had to pay for a new room at a different hotel, wasted points and money with no refund on any of it. Very upsetting and disappointing to have been lied to and taken advantage of.
Jessica N.
Hospedou-se por 1 diária em jul. de 2025