Booked 2 nights, paid upfront 3 weeks prior through Expedia. On arrival at 11:25 pm on July 12th after a long plane ride, I was told there were no rooms due to overbooking . They only offered a refund, no alternative. I spoke with the manager and asked for relocation assistanceānone was offered tell 1am. and no explanation given. This caused stress, extra search time, Refund was issued through Expedia with apologies, Last the hotel need to fix its booking process; this experience was unacceptable and deeply disappointed. At 2 am I was forced to find an alternative hotel for my family and I.
