8/10 - Boa
Jeff S.
10 de nov. de 2024
Pontos positivos: Limpeza
Marabella Lane
This is a really mixed review because property was great and manager was really poor. Beautiful space and lived up to ad. But the manager has three strikes during our stay. These strikes began at check-in and didn’t end until checkout day. On checkin day, at 4 pm check-in time, the Marabella Lane management team couldn’t get us access to our VRBO. Finally, at 5:30, building security let us access the building and use the lockbox to get the key. The non-response from Marabella Lane management throughout was “just use the QR code” … the one we told them by text, VRDB message, email and voicemail we never received. Very frustrating start to the trip.
While checkin was the worst of management lapses, it wasn’t the only one. After a couple of days, we told them about two small matters and their response was to request a photo. No one asked if something needed to be done or if there was anything else… just a send a photo. And the third strike was on our check out day. Check out is at 11 but they had a repair person, unannounced to us, come at 8 a.m. The Marabella Lane team didn’t tell us they had someone coming to do a routine repair! We asked the repair person to wait until 10:30 which they agreed to; only to have someone come back at 9:30 to photograph the work to be done at 10:30. Just rude.
So if you want a great space without concern about needing any assistance (or concerns about random repairs during your stay), this is a great choice.
Jeff S.
Hospedou-se por 11 diárias em out. de 2024