Room are great, beds are comfortable, but it’s all irrelevant as it’s impossible to sleep due to the complete lack of noise management by the night shift team.
I was given the room directly behind the stage that they have live music / entertainment on, but was assured that everything stops at midnight at the latest on weekends and ‘it’s quiet’.
Friday at nearly 2am I had to ask when the music would stop as it was impossible to even hear the TV in either of the rooms we had. At 4am I had to ask for the 4th time if someone from security could and stop the guests that had been running up and down the hallway screaming, shouting, slamming doors and generally partying in the hallway outside our rooms and stopping us from being about to sleep, they did nothing.
Saturday was the same. This property is outrageous, you’re paying for a BEDROOM to SLEEP in, I’m BUYING SLEEP, PROVIDE IT!
On checkout I asked to speak to a manager - no managers work on a Sunday.. reception comped $100 worth of amenities fees as apology, on a $1,000 stay, despite the fact that I said I wanted a refund. Was told that’s it, and to have a good day.
Do not stay at this property unless you are planning on sleeping through the day and being awake all night.
