I made our reservation online through Expedia with this request: "If possible please highest available floor in a quiet location." The hotel staff replied saying they had noted my request and would do their best to accommodate. We were assigned to room 1111, which is directly above the freeway. The room was so noisy that upon entering, I called the front desk to ask if there was by chance a vacant room on the quiet side of the hotel. I was told the only room on that side had 2 double beds, not the king bed we reserved. We decided to stay in 1111, which was a HUGE mistake. We both had trouble sleeping, as the freeway noise is nonstop. It doesn't stop after midnight, or at 2 or 3 o'clock in the early morning, it is constant. We had driven 6-7 hours the day before, and had to drive 6-7 hours on our departure. It was a very troublesome night, with poor sleep. Upon checkout I mentioned this and asked if anything could be done, even a small gesture like comping our $20 parking or our $26 breakfast. I was told "Sorry, we do not do that." The location is convenient and the West Restaurant offered great food and service. But with the noise factor making it difficult to get a good night's sleep, and refusal of the hotel to offer even token compensation for the inconvenience, I do not see how I would ever choose to return for another stay.
