Over the past 25 years or so, I’ve stayed at seven of the eight Firmdale hotels (some of them multiple times) in London…and loved every one of them. Not this time. Why? My room was beautiful, spacious, and in impeccable condition. I enjoyed an excellent dinner at Brumos, the hotel restaurant. Unfortunately, there was a teen party with a DJ being held around the pool in the basement, and the bass was so thumping that I could not only hear it, I could feel it underfoot. At 11:15 pm (after several complaints to the front desk), I finally gave up trying to sleep, packed my bags, and moved to a different hotel. I’m astonished that what I consider to be the best hotel chain in the world allows a situation like this to develop. The comfort of your paying guests should be paramount, not offering obnoxiously loud parties for teenagers.
