We had the most wonderful stay at this hotel and can’t thank the staff enough for their outstanding hospitality. From the moment we arrived, we were met with warmth, generosity, and genuine care. Every member of staff — from the front desk to the incredible porters — went above and beyond to make our stay feel special.
There were so many lovely complimentary touches: chocolates, pastries, even souvenirs — it felt like we were constantly being surprised and looked after. My daughter was treated with such kindness and attention; it truly made the experience unforgettable for both of us.
Having stayed at many 4 and 5 star hotels around the world, I can honestly say this was some of the best customer service I’ve ever encountered. While there were a couple of very minor things (the bathroom could have used a little more ventilation, the indoor pool was on the chilly side, and a few pillows were a bit lumpy), they were small details that didn’t take away from what was an otherwise perfect stay.
We are already planning to return next year and I’ll be recommending this place to everyone I know. Thank you again for such a magical stay — 10/10!
