6/10 - Ok
Andre
9 de jul. de 2024
Pontos positivos: Limpeza e conforto do quarto
Pontos negativos: Serviço e funcionários
A good stay, despite misleading hotel description!
Misleading Hotel Description
I had a good stay at Riviera, but I was not please to find that access to Sauna, Indoor Swimming Pool and Gym are a paid service (and run by a third-party company). When checking again the description of the amenities, services and equipments Riviera Hotel provides in Hotels.com there is no information about such extra cost.
My stay was decided based on access to sport structures and I’ve found this deceiving and regrettable. Only later, reading lowest reviews, I’ve found other customers to have similar complaints.
Personal requests and Sound
For people sound-sensitive, I’ve sent an email to the hotel prior to the travel, requesting a bedroom furthest away from the exit staircase and elevator. It was very disappointing to find my bedroom precisely in such area, and having no communication from the hotel regarding this.
I also booked a Standard Twin and chose the option of a couple bed. My preference could not be fulfilled by the hotel. As I was informed, the hotel will try, yet not able to guarantee, my preference can be satisfied. I recommend you not to forget to confirm directly with the hotel your preferences (as the hotel will not send you an update on that matter).
Staff
Although reception staff is definitely not at its best, staff attending to breakfast and outdoor swimming pool were vert candid and pleasant.
Breakfast
A good quality continental breakfast presented in a spacious and comfortable room with a lot of light.
Andre
Hospedou-se por 2 diárias em jul. de 2024
