I understand that most (if not all) of the rooms are owned by individuals. We rented ours through VRBO. What a mistake! The carpet in our room was badly stained, as if previous renters had dogs that were not housebroken. Also, the screen door was very difficult to move because it was rusted and broken out at the bottom. The walls are incredibly thin, meaning that if you are either an early to bed person or a late riser you will find it hard to sleep due to the noise in the hallway and rooms next door. When we contacted the people who managed the room, they gave us a freer towel exchange as compensation. Big Whoop! The front desk was unable to help us because then room was booked through VRBO. Also, if you want to swim in the ocean, the beach here is not a swimming beach…very rocky and dangerous. I would NEVER book a stay at this “resort” again. There are many places to stay on Kauai, so I advise people to research before booking.