We were traveling across Europe and we booked a room for two adults and a 4y old child.
We wrote the hotel in advance requesting a quiet room for our 4years old boy.
After checked in at 22:30 and when arriving into our room we barely manage to stay inside the room with such a strong cigarette smell. (and I am a smoker). This smell was everywhere, from the wardrobe to the bathroom and main room.
We confronted the front desk / management which refused to give us another room.
We requested his presence in the room for verification which he promptly avoided, ignoring our request.
When we informed him that we would use our network to take this public / alert others about it, he just told us to do whatever we want in an extremely unpolite way saying, with a posture of "I could not care less".
We see only two possibilities,
Or the cleaning services certainly alerted for this fact when cleaning the room and the allocation of the room was careless,
or someone from the staff spends the whole afternoon smoking inside the room.
None of them is acceptable, especially when receiving a small kid.
We were offered a spray to help with the smell but in the morning we had the impression that we slept in the smoker's room or in a 90's club.
Never again and I don't wish even my worst enemy to sleep in such a place.
