We booked the hotel through Expedia. We drive 3 hours to the hotel. We walk in and the floors are all ripped up, concrete floors are literally torn up, walls are unpainted with wallpaper ripped from places, a random man was just played out on the lobby couch playing on his phone while the receptionist was missing in action, said random man had to go find her. We get to our room and thereās a hole in the floor that my boyfriend fell through. When he fell through, it shorts the wires and the breaker flipped and we lost power to the entire room. The room had not been cleaned. When we confronted the from desk lady, Von(?), she said she knew about the hole in the floor! She put us in another room but it was just as bad. The beds were hard as rocks. She was hateful to the very nice man from Expedia when he called and refused us a refund and told the man from Expedia to tell me to call back and talk to her manager Carla in the morning. Donāt worry, Von, I will be. Hopefully sheās better at her job than you are at yours. If your hotel is under construction, literally HAZARDOUS, make your guests aware before they drive 3 hours. Now Iām out $100 and had to come to another BETTER hotel for the SAFETY of my own family! This is BOT Expedia's fault!! This is soley the hotels! Expedia was not made aware that they were under construction but they are now and so is the Better Business Bureau.
