I did not have a stay, when we arrived at the hotel, the hotel was closed, there was someone there to inform us that the hotel was closed, there was no assistance offered to find a different hotel, we traveled 4 hrs to get there and did not have a hotel to stay in, there was no assistance at all, we were told that someone called regarding out reservations on 8/10, which was 2 months prior to the reservation, 1 single call with no message, there was no email or text, I find this unacceptable, we had booked 2 rooms, then had to look around for any open rooms in the area, we were very unhappy with this. I would not recommend this chain to anyone if this is how the patrons are treated.
