Wow where do I start!
This used to be my favourite Hotel, but the owner needs to put his hand in his pocket and spend some money on what used to be a great hotel. Rooms are so overpriced for the condition of this hotel that would be lucky to be a 2 star property now. You can get 4 and 5 star accommodation in the area at cheaper prices with great rooms, great pool and great food.
Walking in the room that had a broken TV, to having mould in the shower that had very little water pressure. You felt like you were walking on dirty floor in your room constantly.
We had a pool access room that had constant infestation of ants, to sliding into a pool that had a broken filter system, broken tiles around the pool edges and pool full of dirt around our pool area.
Woke up two morning to black water in the taps in the bathroom and not informed by staff that this had happened.
Breakfast was extremely disappointing, with hardly any food available and many staff just standing around, where is the buffet that is expected at a hotel charging this sort of price? In the end we walked around to Coffee Corner and paid for an excellent breakfast and wasted the cost Of the breakfast paid for with the hotel.
I feel for the staff who try to make you feel welcome, but if the owner is not supporting his team then you place yourself in the budget class hotel in Bali. You have lost us as customers and will pay the same as you charge for a cleaner, newer hotel in Bali.
Support your Staff.
