Location wise is one of the best, lots of shops and places to go about. Quiet as well, especially if you want to relax.
To the bad things now…arrived for my check-in around 15:00pm, no staff at the reception so had to wait 5 mins. All good. Informed that the island has water problems so we needed to be cautious of not letting the water running etc. again, all understandable so far.
The room was the main issue, and most specifically the A/C not working properly. With a pregnant wife and a 1.5 year old child that was important for us. Reception said he will call the mechanic and usually comes fast to fix it, so we went to the pool and got sth to eat and came back around 19:00pm. A/C still not fixed. But we were tired so my wife went to sleep. After 10mins they knock on our door with the mechanic to fix it, and obviously I refused as we needed the rest. That’s why we booked this hotel, TO REST.
We had a terrible night overall, had to ask for a fan around 12am, but alas, the day passed. Next day same thing happened, mechanic came but we were sleeping. I asked for a room, moved all things when the sun was up and the heat was unbearable to spend a normal night. No refund or some kind of convenience to compensate for a rough night apart from “don’t rush to leave early on check-out” - the problem would have been solved the same day if we were given a different room, but never happened. I urge management/ownership to start taking action as I see a lot comments like this…
