2/10 - Terrível
Linda S., Exeter, NH
10 de jun. de 2025
Pontos negativos: Limpeza
Be cautious if you rent here
This was really one of the only times I was disappointed by a VRBO property. I kept emailing and they didn’t respond. I called the night before our arrival and they said they would email me with check in. When they did, they said there was a problem with my reservation, but they would meet me. When I arrived they said their new computer system had lost my reservation that I made in December, but they had a room. So they showed us this beat up room. I had reserved an apartment so, I showed them what I had reserved and they said it was already taken by someone else. I pressed for another apartment and they finally showed us to a nice apartment, that looked like it was still in the process of getting ready to receive guests. Our host had to call and get the okay so it seemed off to me. They weren’t apologetic about not having my reservation but more annoyed that I wanted a bigger room like what I had reserved and paid for. It seemed fine although the living area smelled of smoke being covered up by perfume spray. We were disappointed and the vibe felt off. We stayed for one of the two nights and checked out a day early because it just felt off. To top it off, there was no hot water for our showers in the morning. It’s a cool place, with a lot of potential, but they need to have a better management system for booking and a staff that is welcoming. One star is really all I can give it!
Linda S.
Hospedou-se por 2 diárias em jun. de 2025