2/10
Staff did not let us into the room until well after check in. They were unable to provide an ETA and it required standing in the very busy check in line three times. We walked the strip, ate, shopped, and came back to be told it wasn’t ready still hours later. We requested additional items which were never added to the room until calling the front desk. The room also did not receive the appropriate amount of sheets and pillows even though all guests were registered. I even emailed them ahead of time by a week and reminded them at the desk only for these to be missing. While the staff was friendly enough, these things compounded into an experience I’ve never had before in Vegas. We had just stayed in the cosmo two nights prior to this check in and the difference was night and day.
Kaya
Hospedou-se por 2 diárias em jun. de 2025