Elizabeth at the front desk is a highly unstable and rude person, she should not be in a position in which she is in touch with the clients of the hotel, I documented a full case around a 2 time request I made for towels and cleaning my room and when I asked her at 11 at night for towel (forget about cleaning the room) her reaction was rude and frankly she was shaking and unstable, she told me "You know sir, sometimes things fall thru the cracks, I cant and wont give you an ETA on your towels, because that is the Cesars hotel" I can go on with details, but frankly it was very tense and very uncomfortable, she treated me like a 5 year old she was scolding for asking for the something I have requested 3 times during the day, also there was a piece of glass on the carpet in my room I didnt want to touch it it was in front of the connecting room door, by the time I left after 5 nights the piece of glass was still there and I request for daily cleaning of the room. Anyway I have stayed in several Nobu's hotels and Nobu is a great restaurant with beautiful hotel facilities with staff that tends by be poorly selected or trained, Im the type of client who rather pay more for a hotel room and feel great about my stay even if mistakes happen which they will in any hotel good staff members can use that as an opportunity to win the client over by showing they care and fixing things right away, apologize for the inconvenience and create a personal relationship with the customer
