2/10 - Terrível
Coleen
23 de jul. de 2025
When we checked in the AC would not work. Called maintenance and they got it running. However, at midnight the flashing blue and red, blew hot air and smelled like smoke. Went to the front desk and they assigned a new room. So after midnight we had to pack and move. In the morning we asked to speak to the manager. He was not in and a message was left for him to call us. He never did. I finally reached him around 3pm after several more calls to him. He basically said that the staff followed appropriate procedure and they would do nothing to compensate us for having to change rooms at mid night. I feel we should have been compensated for having to get up in the middle of the night, pack and change rooms. Then attempt to sleep as we had an early departure needed.
Coleen
Hospedou-se por 1 diária em jul. de 2025
