4/10 - Insatisfatória
April E.
16 de jul. de 2025
Pontos negativos: Limpeza
The house was in a nice neighborhood and had a nice set-up. Close to Havasu Riviera Marina and Bashas supermarket. The decor was nice. The beds were VERY comfortable. The check in process was very smooth, and the owners were very kind to let us do an early check-in. We had great communication with the owners during our entire stay. The cleanliness of the entire house was disappointing. All of the top bedding was dirty, the floors in the bathrooms had hair, the doors were filthy, there was food trash shoved under the couches. And food and food trash under the beds. The backyard needs a good clean up and then it would be a nice place to hang out. I was disappointed with all of the dead plants and leaves and such all over the yard on the ground. Many pool tiles were missing, and it just didn't give the vibe I was hoping for. We ended up not hanging out there as I expected we would. I appreciated the early check in but if that interfered with the cleaning, I would have understood that it couldn't be an option. I would have rather had a clean place. I was in contact with the owners to make sure the owners were not being taken advantage of by their cleaning company. They were appreciative and explained that they would be on top of them moving forward. After all was said and done, I felt it would be fair to refund the cleaning fee as a courtesy, but I have not heard back from the owners regarding my request.
April E.
Hospedou-se por 3 diárias em jul. de 2025