6/10 - Ok
Francesca
Viagem a dois
7 de nov. de 2024
Pontos positivos: Limpeza e serviço e funcionários
Our stay at this ryokan was enjoyable yet lacking. First off, the included breakfast was, as we were told upon arrival, not actually included and was 13 000 yen per person and only available upon reservation with very restrictive time slots. The reason we were given for not providing the included breakfast (which was a major reason I booked here) was that “nobody uses Expedia anymore so we haven’t changed it” even though “we have 3 reservations from Expedia every week.” In addition, we were charged for the use of the private bath without being informed it was an extra charge and we were charged for laundry? This “laundry” was just the regular changing of our sheets and towels, which we either had to fully opt out of for the entire stay or be charged extra for? The reasoning this establishment gave for everything was strange. Also, the room was quite nicked up and dark. The staff did their best within the weird parameters around everything and the room was comfortable, but I would not return. I would not recommend you stay here.
Francesca
Hospedou-se por 5 diárias em nov.. de 2024