2/10 - Terrível
Raechel
Viagem em grupo, Viagem com a família
28 de jul. de 2025
Pontos positivos: Limpeza
Dante imagined nine circles of hell. He missed one, and that circle is called the Sunday Hotel Near Petronas Twin Towers. We checked all the reviews and it looked great, but with new management comes new depths of gross incompetence.
We booked through Expedia, were it stated we could pay on arrival and there was a breakfast buffet and pool available for guest use. Reviews said there was a a place to store luggage prior to check-in. This information was not correct
Here are some bullet points.
- the coffee machine and cafe accept credits cards, but reception ONLY accepts cash or bank transfers. You read that correctly. We were given directions to walk to an ATM. Those directions were completely wrong. It was 35 degrees Celsius.
- despite booking a studio apartment for three adults, they only cut one key initially and insisted that was all that was possible.
- the rooms were “made up” as long as you consider having no towels or spare toilet paper to be made up. Towels finally arrived after 7 hours of complaining. Toilet paper never did.
- the buffet breakfast is a dingy cafe with four items on the menu and no buffet. All items arrived cold despite being there early.
- the pool looks nice, but they left a closed sign up in front of it our entire stay with no explanation.
-luggage storage is at a grocery, and costs extra. The staff did not even bother to tell us this much after saying they wouldn’t accept it. We had to ask.
- WiFi is not reliable
Stay anywhere else.
Raechel
Hospedou-se por 2 diárias em jul. de 2025
