Good room, nice view but awful service.
1- The reception is not 24hr.
2- We had problem with the transfer to Sairee beach, the staff told us during the presentation the transfer to main street was 200b during the day and 300b after 10pm it was . It's also written in the room book. Second day the taxi charged 300b. We complained once we paid 200 before, then the driver said we could find another taxi he wouldn't pick us up anymore, very rude! I called the hotel and the girl said the taxi can charge what he wants! She said it's not the hotel's responsibility.
3-I asked them to call the taxi to pick me up on the Jan 1st, they said their driver was off. They didn't even try to call. Then, I called him from my cellphone and he came!!
4- I asked the reception to call the ferry Company and confirm my boat status due the storm (2:30pm) she said the company would confirm only at 7pm. Then I went to the pier and they said it was cancelled, I managed to buy the ticket from other Company, otherwise I would lose my flight from Samui. Once again, they didn't eve tried.
5- We found out the hot water stopped to work when we got back from new years party, around 5am. On the next day, I called the reception to fix it and she said there is nothing they can do because their were off duty. I asked if we could take shower in another room and she said no. I had no option then to take my cold shower again. as we were brothering them during off work hours.
More to say, but no space.
