8/10 - Boa
Adao
14 de jun. de 2023
Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Pontos negativos: Serviço e funcionários
Lost jacket not found
I recently stayed at the Homewood Suites and while my experience was generally okay, I faced a frustrating situation that left me quite disappointed.
During my stay, I accidentally left behind my denim jacket in my room when checking out. It wasn't just anywhere - I specifically remember leaving it under one of the pillows on the bed. As soon as I noticed my jacket was missing, I quickly called the hotel, providing them all the necessary details about the room and where I had left the jacket.
To my surprise and disappointment, the staff informed me that they were unable to locate the jacket. Given that I had called immediately after leaving the hotel, I was genuinely taken aback that my jacket could not be found. I felt like my issue was dismissed rather quickly, and I am not entirely convinced a thorough search was made.
When choosing Homewood Suites, I had expectations of reliable and thorough service, given the hotel's reputation. This situation, however, has left me questioning the hotel's commitment to its guests and their belongings.
Overall, while the hotel offers a decent stay, my experience was negatively impacted by this incident and how it was handled. It's left me with a sour taste and I feel it's important that future guests be aware of my experience.
I genuinely hope the hotel management will take this feedback to heart and improve their lost and found service to ensure future guests don't have the same experience
Adao
Hospedou-se por 1 diária em jun. de 2023
