4/10 - Insatisfatória
Stephen
20 de jul. de 2025
Pontos negativos: Limpeza e serviço e funcionários
I have unfortunately negative views about this property mostly based on poor communication about the 'included' breakfast (shown throughout my Expedia booking) which was one of the main reasons we chose this hotel. On arrival we were told that breakfast is only provided on Saturday and Sunday mornings because of a lack of staff. This obviously mean that our bookings were misleading as they stated that breakfast was included. The result was that we paid for something that was 'included' but then had to travel the next morning to find somewhere suitable to eat together for breakfast. Not great from the Chequers who presumably had not updated their details with Expedia. Expedia tried to contact the property afterwards but apparently they were unable to speak to anyone. Seriously?
There is also nobody on any front desk at all, or even in the property overnight so I am not sure what would happen in the event of an emergency.
And finally the bathroom in my room clearly had not been cleaned properly - the bath mat was dirty and looked used, and the toilet also did not look properly cleaned. Obviously after returning late there was no one to talk to about this. Not a nice experience.
Stephen
Hospedou-se por 1 diária em jun. de 2025