4/10 - Insatisfatória
Haley E.
22 de jun. de 2025
Family Vacay
We arrived on a Sunday and our top floor which is the main floor was HOT! It was set to 76 which was understandable because no one was staying there however the AC was messed up. We changed the batteries in the the thermostat and it still did not cool. We contacted Vacasa several times with no ETA on a repair. It got up to 82 degrees with all the curtains ands and fans going. This was very dangerous being that myself, my husband and toddler (1) were staying on this floor. This was also the floor we cooked on and dined so it made it very difficult to do anything on this floor. We had to moved downstairs which we did not have space for 2 nights. After several times reaching out to Vacasa they sent out a Vacasa rep to check and see if there was an issue. They verified it was blowing 86 degrees out on the top floor and sent out a vender hours later. We finally had working AC Thursday night for our week long vacation. We also reached out about what we thought was the washing machine leaking which we later found out was the AC all along as well. This must be an issue that has been ongoing as there was black mold all over the home. There were several bugs including cockroaches and spiders all throughout the home. The home had little to no cooking utensils or storage. I would not recommend staying here to anyone until these issues are resolved. We did enjoy the pool and the fact that it was dog friendly so we were able to take our Yorkie.


Haley E.
Hospedou-se por 7 diárias em jun. de 2025