There was a little misshap when we checked-in, the process was clear and well explained, however the apartment had not been cleaned. It was obvious several little and bigger details that the cleaning people had not come.
I immediately wrote to Dona, explaining the situation and what needed attention, and we went to bed using towels as we'd had a long day of travelling.
In the morning I saw Dona had replied, she was very nice and apologetic, and had a call so we quickly figured out a plan so the cleaning staff could come while we went out. We were impressed with how efficiently Dona handled the situation, and when we came back later everything was perfect.
The apartment itself served out purposes perfectly, I will only say unfortunately the oven did not work when we were there (but the range did). Apart from that everything was great, it is well located and a great jumping point to visit all around the beautiful island of Maui.
And well , these things happen, we are all human, the most important is how receptive Dona was and it got resolved quickly. Mahalo!