2/10
Incredibly poor customer service. They don't provide an airport shuttle even though during booking it suggests they do. When we got there we discovered there's no A/C or fans, there were no towels in the entire hotel as they'd "sent them out for washing." They didn't have my reservation and in fact if I hadn't taken a printed copy of the Hotels.com reservation we would not have been able to stay there. As it stands, they called me on the phone while I was at the airport heading out to say that they needed me to send them a copy of the paid reservation as they couldn't find it in their system. Without a doubt the worst hotel experience I've ever had! Thinking of staying there? Run a mile in the opposite direction as fast as you can.
Joseph
Hospedou-se por 1 diária em out. de 2018