2/10 - Terrível
Chris K.
6 de ago. de 2025
Worst ever experience and ruined our trip to the Keys. I would cancel and get a refund immediately if you have a booking with them.We got there and there was no internet, after calling them they said they were aware it had broke 2 days ago - they didn't bother to tell us prior - my daughters health monitoring equipment requires wifi so my wife and daughter had to stay at a hotel, they said it would be fixed later that day, it wasn't, they then said a part had being ordered, then they said it wasn't tracked, then they said it didn't arrive etc, this went on for a full week.the freezer didn't work, they had to send a repair person round to fix that, took a week.the sliding door didn't close, they had to send someone to fix thata hose was leaking non stop, they had to have someone come fix that.worryingly a light switch didn't work, they eventually sent someone to look at that and they said it wasn't safe. their facilities manager then said 'the guy who checks isn't very good ill send someone else", they then sent someone 4 days later and he said it needed fixing, then didn't show up again.a random person walked in the house at 7am one moron to check an extinguisherevery time we tried to get in touch with support someone different would speak to us
Chris K.
Hospedou-se por 15 diárias em jul. de 2025