8/10 - Boa
Holly S.
20 de ago. de 2024
There's potential
I debated writing this review but after staying in 3 other rentals during our trip, this was the only disappointing booking we had. We arrived & the overhead garage door was left up, with the door connecting into the house unlocked. Check in instructions stated there would be a lock box near the door with a house key, so immediatly I messaged the host asking if I should be concerned. Upon entering the home it was very noticeable that none of the floors had be cleaned. After getting a response from the host stating the garage door must have been left open by an employee & there shouldn't be anything to worry about I notified him of the dirty condition of the floors, not as a complaint, just as an FYI so it could be discussed with whoever cleans. I do believe a cleaning service is used since there is an extensive cleaning list left on the kitchen counter. The host ked for pictures which I tried to send but it isn't allowed through VRBO messaging. So I asked if he had an email I could send them to. He also couldn't include that through VRBO messaging so I pulled up the main page of my reservation & found his number to text the pictures to. I will include that exchange here.
Me, "It is hard to show in pics. There is also dirty bedding in one of the closets down stairs."
Host, "We have a standard procedure we follow and have never had a single complaint. We will cancel your trip with a full refund and you may check out immediately if this is going to continue to be an
Holly S.
Hospedou-se por 1 diária em ago. de 2024