I do not recommend this Hotel to anyone! We had a terrible experience at Hyatt Regency. Me and my family stayed there for Christmas for 7 nights, and the hotel was fully booked. I guess they were not prepared for that, because we asked for an extra bed set for our daughter to sleep in the couch and they said they did not have any extras. Also, we had to ask more than once to get our room cleaned, and we only got that a "bit organized, not cleaned" on the 5th night, which is unacceptable for a 4 stars hotel. We had to call the room service asking for toilet paper on the same day our room got "cleaned" because the cleaner forgot to replace that and the security brought it to our room because apparently they had no staff available to send over and instead of a toilet paper they gave us a box with facial tissue. I also had to ask for clean towels one day because we were not getting any room service, and the cleaner told me they had run out of them, so she gave me a brad new ones (the only ones she had in her trolley), we could even smell they were never washed, totally brand new. We were so upset!
That was not the kind of service we were expecting and we got very disappointed with everything.
Before the Hotel replies with any kind of offer to a new experience, I would like to reinforce that we stayed there for a total of 7 nights, having all kind of problems and receiving different excuses and apologies but not even once we noticed they tried to improve it.
