2/10 - Terrível
Asilia
18 de nov. de 2024
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was a terrible experience.I booked this hotel for my mother. She was flying from New York to her hometown and decided to stop in Istanbul for a day to explore the city.
I arranged a VIP taxi with the hotel in advance for 50€. They provided the driver’s name, who was supposed to meet her at the airport.However,no one with that name showed up.After 45 min,a different driver finally arrived.They misled her and caused her unnecessary stress.My mother doesn’t speak English and went through an awful experience.
But the nightmare didn’t end there.The next day, she booked VIP taxi at the hotel reception for 3 p.m. to go to the airport,also for 50€.The car didn’t arrive at the scheduled time.Every 5 min the staff kept saying the car would arrive in another 5 min,misleading her and promising she would be on time, claiming the drive to the airport would take 30 min. Almost an hour passed,and the car still didn’t show up.
My mother was already late for her flight and extremely anxious.The hotel refused to refund the 50€ and told her to keep waiting.In the end,she had to order an Uber herself and head to the airport.The journey, which they claimed would take 30 min, ended up taking 1.5 hours!
She barely made it to her flight, rushing to the gate at the last moment.My mother is a 70 y.o.,and this hotel made her nervous,forcing her to run with her luggage.
I would never recommend this terrible hotel to anyone due to their disgraceful treatment of guests.
Asilia
Hospedou-se por 1 diária em nov. de 2024
