2/10 - Terrível
Razwan
Viagem com família e crianças pequenas
20 de set. de 2024
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
I wanted to cancel this booking because of the reviews i seen but they said the manager didnt approve so when i arrived at the place and seen how far i had to go up the stairs i wasnt happy also the way the person spoke to me in a unprofessional manner and then he gave me a card to go in my room and so we got the lift me and my wife and 2 daughters with a pram and the receptionist told his worker to get another lift and take their suitcases up and when we areived in our room my wife was not happy at all in the way they just treated us so 10 minutes we was waiting for our suitcases to come but he didnt so we all went down and i asked him why you not brought my stiff up he didnt answer so we left the building had to walk down them long stairs and i had to drag 3 suitcases around Taksim Square to look for another convenient hotel so we caughter a tax after a 30 mins walk and we arrived at another hotel and we wad treated so nicely and my wife and kids were happy and felt safe so we stayed there and we all loved it, so just to let you know we didnt stay a single night at bonne sante hotel we was just there for max 20mins and got out of that creepy dark place so i should get a refund for not staying there a single night
Razwan
Hospedou-se por 6 diárias em set. de 2024