8/10
The majority of the staff were phenomenal, however the GM was very abrupt and off ish on the first evening, saying that she had had complaints about noise (we were sitting outside) our nephew had joined us that evening before we left for Spain, and also found her rude. As my daughter is a local she was told that there were no complaints at all!
May I suggest that the GM be sent on a customer service course and whilst she is away, the lovely Zoe (currently deputy GM) is promoted in her absence. The staff seemed so much happier when she was in charge!
shirley
Hospedou-se por 7 diárias em jun. de 2025
