4/10 - Insatisfatória
Leticia G.
14 de dez. de 2023
Pontos positivos: Limpeza
Disappointed with stay
My main disappointment with my stay stems from the lack of hot water in this home during 45-degree weather. Even after contacting the host, he did not address the issue and his main concern was with the amount of people staying in the home, which he said impacted our access to hot water. However, when I had contacted him only 2 people had showered in the space and no hot water had yet been used. We reserved the space for a family baptism and this made it very difficult for the family to prepare and get ready for this special event.
Additionally, upon my response that 6 adults from my family were staying the host proceeded to try to charge me additional fees after I had already checked out. He claimed that I did not register these additional guests. However, when I reserved the space I did not see a place to add additional guests. So, if you are looking to book this space with multiple people, be sure you list the guests somewhere so you don't potentially get unexpected charges. Upon my refusal to pay these unexpected fees, and only after asking for a detailed breakdown of what the fees were for and suggesting we discuss this with the VRBO administrators did the host finally decide to waive the fee.
Finally, if you read the previous reviews you will see that the hot water issue is an ongoing problem with this reservation. The host needs to address this problem so that other guests don't experience this issue.
Thank you.
Leticia G.
Hospedou-se por 1 diária em dez.. de 2023