6/10 - Ok
daniel
Viagem de negócios, Viagem a dois
21 de jan. de 2025
Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Not up to Hampton Inn par. Stayed 3 nights. First morning awoke and attempted shower at 6:15AM, to find water barely even lukewarm at best. Attempted shower again at 7:30AM, to no avail. Contacted front desk staff who informed that maintenance would soon arrive and they would contact me. That never happened. Then was told the GM would contact me, but that never happened either. The only time you have hope of a hot shower is either in the evening, or possibly well before 6:00AM. Fixture in shower didnt function correctly, as the further to the hot the dial is turned, the less water pressure you get, until it actually turns OFF. Trash can size stingy. Window was covered in mildew / algae. Elevator floor not vacuumed during entirety of our stay. Breakfast buffet has good variety, but the food was very 'blah' at best. Manager should have contacted when we were there about H2O, when they could have done something to improve the stay going forward, but did not. Manager has not contacted still, & a generic response, replying to my review will be a pathetic and insufficient excuse/attempt.The time to do something to rectify has passed.
Sadly, this Hampton Inn is suffering due to an industry-wide race to the bottom. With the challenges COVID brought about, the hospitality industry at large has felt justified at together lowering the bar on guest expectations. Gone are the days where you do not get what you pay for, and are also refunded accordingly. Going above & beyond are history.
daniel
Hospedou-se por 3 diárias em jan. de 2025