6/10 - Ok
Derek
Viagem a dois
24 de jul. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Firstly, all the staff were very helpful. The room was nice and as ranked above the property was clean and well maintained.
Here are a couple of gripes, the biggest one first. I contacted the hotel by WhatsApp four days before arrival to book collection from the airport which after a few days they agreed to collect us. When we existed the airport there was nobody there so we stood around waiting looking very venerable until speaking to a taxi guy decided to get a taxi ourselves. Please note our phones did not work so couldn't contact them. No apology from the hotel. They should not leave people stranded at the airport. The property boasts two restaurants and a cake shop. The cake shop was never open, although that didn't bother us. The two other restaurants were fine although the main one somewhat soleless. The pool side bar/restaurant opens at around midday except Sunday it wasn't till evening because it was Dave's day off. The most surprising thing was that neither the main or pool bar did not know how to make a margarita despite it being on the drinks list. Not the end of the world but it is supposed to be a top hotel. All in all we enjoyed our stay but the hotel needs to up its game when it comes to food and beverage and collecting people from the airport.
Derek
Hospedou-se por 7 diárias em jul. de 2024