0/10, 0 stars, do not book here. Absolutely disgusting rooms. Checked in, lobby already smelled I knew it would be downhill from here. Our room reeked of urine. We immediately told them we needed a room, they tried to say it was the AC. We go to second room, it doesn’t smell but the beds are gross. Sheets are wrinkled, mattress pads isn’t covered by a barely fitting fitted sheet, you can see stains. The pillows are so worn out they don’t even fit the pillow cases. We were scared to even lay on the bed. No other hotel nearby had vacancies or we would’ve left right away. We stayed 1 night. And cancelled our second night, we just drive home. Don’t even know if we will get reimbursed. Didn’t even use the shower. The room felt gross. The carpet throughout the hotel was old and filthy, I have never been this disappointed in a hotel in all my years traveling. I thought using a best western would be safe, as it is a chain, but looks like this one is privately ran and they do not care, besides getting us a different room they did nothing to try to make this better. Will return to saugatuck but never here again. If I could give it 0 stars I would. Do not, I repeat do not book this hotel, it needs to be gutted, remodeled and stay clean.
