4/10 - Insatisfatória
Viajante verificado
30 de jan. de 2025
Pontos negativos: Limpeza
The good, the bad and the serratia marce
The place is just how it is described on the site, perfect for our family’s needs, 3 bedrooms, 2 full baths. Noticed the place had just been cleaned as the floor was still wet from mopping. I discovered later on the place had not received a thorough cleaning. I went to shower and noticed to my horror, a pinkish film on the grout of master bedroom shower, I went to the second bathroom and noticed it was even worse there. I messaged host, the co host answered and she was able to come clean (at 9 pm) the second bathroom but wasn’t able to clean the master bedroom, as someone was sleeping in there and it would have been weird. They came the day after to put in new shower curtains as those had mold as well, but never came to clean the master shower, even after they told me they needed to “treat it”. So we had to take a shower with the bacteria infested shower. It was so bad, they agreed to refund me the cleaning fee. Not sure why I was rated so low, we cleaned the kitchen, left no garbage in the bathrooms or kitchen, left CLEAN dishes in DW, used towels left on the floor. 2 stars for house rules, not sure why we did not get any complaints from the host about breaking rules. If the two stars for overall experience was due to the complaining, I have a right to expect a clean place to reside in, especially when they are slamming a 200 cleaning fee and allowing a bacteria infested shower, who knows what else is lingering in the place.
Viajante verificado
Hospedou-se por 6 diárias em jan. de 2025