2/10 - Terrível
Geraint
Viagem a dois
23 de fev. de 2025
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I will always begin with a positive, we slept well.
Unfortunately, this is the only positive comment I can make regarding our stay at Munstone House Hotel.
On arrival, we weren't greeted by anyone. There was no one present at reception for 20 minutes when we arrived at 4:00pm check-in. When a member of staff finally occurred, we were told bluntly that we had not paid for our stay. Which we had. The member of staff then requested that we send her a copy of our bank statement to her personal telephone as proof. This was alarming as this is considered a breach of GDPR. Some 50 minutes after our initial arrival, the member of staff finally concluded that we had paid for our room. We had a table booked at a local restaurant. Therefore we were late for our pre-booked evening meal.
Our initial interaction with the hotel struck us as a extremely unprofessional and unfriendly establishment. This continued when we entered our room for the night and were horrified by dusty and dirty surfaces. That had clearly not been cleaned for sometime.
We’ll move onto breakfast. We were told that breakfast would be served between 8 and 9am. Again, when we arrived at breakfast there was no one there. The cereal bowls were flithy, with what seemed to be fly droppings on them, juice glasses that stuck to the table and only 3 cups on the serving table if guests wanted coffee (there was no tea).
To conclude, I would NEVER recommend a stay at Munstone House Hotel. EXTREMELY DISSAPPOINTING.
Geraint
Hospedou-se por 1 diária em fev. de 2025
